{"id":2180,"date":"2021-04-19T13:55:42","date_gmt":"2021-04-19T13:55:42","guid":{"rendered":"https:\/\/xdoc.pt\/web\/?page_id=2180"},"modified":"2021-11-22T14:36:26","modified_gmt":"2021-11-22T14:36:26","slug":"support-assistant-3-1","status":"publish","type":"page","link":"https:\/\/xdoc.pt\/web\/support-assistant-3-1\/","title":{"rendered":"Support Assistant 3.1"},"content":{"rendered":"<div class=\"xrx_sc_blurb\" style=\"text-align: left;\">\n<h3 style=\"color:#ff0000;\">Support Assistant 3.1<\/h3>\n<p style=\"text-align:justify;\">O Support Assistant 3.1 da Xerox ajuda os clientes a obter <strong>informa\u00e7\u00f5es sobre tickets abertos<\/strong> de servi\u00e7o e suprimentos na IU do dispositivo.<\/p>\n<p style=\"text-align:justify;\">Os utilizadores podem visualizar <strong>mensagens simplificadas<\/strong> e de f\u00e1cil compreens\u00e3o relacionadas com <strong>tickets abertos no XSM<\/strong>, reduzindo assim a quantidade de chamadas para as equipas de opera\u00e7\u00e3o.<\/p>\n<p style=\"text-align:justify;\">Os cen\u00e1rios aceites incluem <strong>tickets de servi\u00e7os abertos e encerrados<\/strong>, assim como incidentes de suprimentos abertos, encerrados, em monitoramento e enviados.<\/p>\n<p style=\"text-align:justify;\">Esta aplica\u00e7\u00e3o \u00e9 compat\u00ed\u00advel com contas do <strong>Xerox Managed Print Services<\/strong>.<\/p>\n<\/div>\n<div style=\"margin-top:30px;text-align:justify;\">\n<strong style=\"font-size:20px;color:#ff0000;\">Principais fun\u00e7\u00f5es \/ caracter\u00edsticas<\/strong><\/p>\n<ul>\n<li>Fornece informa\u00e7\u00f5es de servi\u00e7o e\/ou suprimentos.<\/li>\n<li>Permite criar incidentes de servi\u00e7o de interrup\u00e7\u00e3o\/corre\u00e7\u00e3o.<\/li>\n<li>Permite criar incidentes de suprimentos.<\/li>\n<li>Permite enviar leituras do medidor.<\/li>\n<li>Pode ser instalado em dispositivos WorkCentre\u00ae com ConnectKey\u00ae 2.0 ou superior instalado.<\/li>\n<\/ul>\n<\/div>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1737 size-medium\" style=\"display:table; margin:auto;\" src=\"https:\/\/xdoc.pt\/web\/wp-content\/uploads\/2021\/04\/image07.jpg\" alt=\"\" width=\"300\" height=\"212\"><\/strong><br \/>\n<strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p><strong><\/strong><\/p>\n<p><strong><\/p>\n<div style=\"padding:10px;background-color:#ed1c24;color:#fff;width:100px;\"><strong><a style=\"text-decoration:none;\" href=\"https:\/\/appgallery.services.xerox.com\/#!\/home\/app-details\/ef575dab-fd26-4c5e-a992-13978d88fe6c\" target=\"_blank\" rel=\"noopener\">Saber mais &gt; <\/a><\/strong><\/div>\n<div style=\"margin-top:5px;padding:10px;background-color:#ed1c24;color:#fff;width:155px;\"><strong><a style=\"text-decoration:none;\" href=\"https:\/\/xdoc.pt\/web\/contactos\/\" target=\"_blank\" rel=\"noopener\">Pedir informa\u00e7\u00f5es &gt; <\/a><\/strong><\/div>\n<p><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><strong><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Support Assistant 3.1<br \/>\nO Support Assistant 3.1 da Xerox ajuda os clientes a obter informa\u00e7\u00f5es sobre tickets abertos de servi\u00e7o e suprimentos na IU do dispositivo.<br \/>\nOs utilizadores podem visualizar mensagens simplificadas e de f\u00e1cil compreens\u00e3o relacionadas com tickets abertos no XSM, reduzindo assim a quantidade de chamadas para as equipas de opera\u00e7\u00e3o.<br \/>\nOs cen\u00e1rios aceites incluem tickets de servi\u00e7os abertos e encerrados, assim como incidentes de suprimentos abertos, encerrados, em monitoramento e enviados.<br \/>\nEsta aplica\u00e7\u00e3o \u00e9 compat\u00ed\u00advel com contas do Xerox Managed Print Services.<\/p>\n<p>Principais fun\u00e7\u00f5es \/ caracter\u00edsticas<\/p>\n<p>Fornece informa\u00e7\u00f5es de servi\u00e7o e\/ou suprimentos.<br \/>\nPermite criar incidentes de servi\u00e7o de interrup\u00e7\u00e3o\/corre\u00e7\u00e3o.<br \/>\nPermite criar incidentes de suprimentos.<br \/>\nPermite enviar leituras do medidor.<br \/>\nPode ser instalado em dispositivos WorkCentre\u00ae com ConnectKey\u00ae 2.0 ou superior instalado.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1737 size-medium\" style=\"display:table; [...]\n<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2180","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Assistant 3.1 - XDOC - Equipamentos Escrit\u00f3rio, Lda<\/title>\n<meta name=\"description\" content=\"O Support Assistant 3.1 da Xerox ajuda os clientes a obter informa\u00e7\u00f5es sobre tickets abertos de servi\u00e7o e suprimentos na IU do dispositivo.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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